Support questions
Use this page to find our frequently asked questions regarding support operations.
How To Fix “ERR_CONNECTION_CLOSED” in Chrome (13 Methods)
Seeing the ERR_CONNECTION_CLOSED message in Chrome? Here are 13 easy-to-follow troubleshooting steps to fix the problem for good.
How To Fix the “Warning: Remote Host Identification Has Changed” Error
The "Warning: Remote host identification has changed" error protects your connection from certain malicious attacks. Here's how to fix it.
How to Block an IP Address (IP Deny Tool, Cloudflare, Nginx, Apache)
Whether you're dealing with a bot or spammer, there are lots of reasons why you might want to block an IP address. Here's how to do it!
How to Fix the “There Has Been a Critical Error on Your Website” Error
Are you running into the "There Has Been a Critical Error on Your Website" error on your website? Click to learn how to fix this error.
Speeding Up and Securing WordPress Through Cloudflare Integration
Kinsta's Cloudflare integration makes WordPress sites hosted on our platform faster and more secure. Read about how we plan on using Cloudflare.
Parked Domains: How to Identify, Buy, or Park One
Parked domains can make your search for the perfect website domain very difficult. Learn what they are, how they work, and how to buy them.
How to Fix the “DNS Server Not Responding” Error on Windows and Mac
The "DNS Server Not Responding" message tells you your computer isn't able to connect to the internet. Learn why it happens and how to fix it.
How to Fix ‘ERR_CACHE_MISS’ in Chrome (7 Methods)
What Does 'ERR_CACHE_MISS' Mean? Either your browser can't obtain cache files from the site; your browser or extensions have issues; or there are P…
How to Change Your WordPress URL (4 Easy Methods)
Learn the different methods to change your WordPress website URL, including how to do it via the WordPress dashboard, phpMyAdmin, WP-CLI, wp-config…
How to Show Hidden Files in FileZilla
FileZilla is a popular SFTP client for transferring files to and from your server. Learn how to show hidden files in FileZilla in this tutorial!
How Kinsta Counts WordPress Installs
Here at Kinsta, we offer a variety of WordPress hosting plans to meet the needs of our customers. Learn about how we count WordPress installs for o…
How to Add an A Record and CNAME at Bluehost
Did you purchase your WordPress site's domain name at Bluehost? Learn how to add an A record and CNAME record for your Bluehost domain.